User Privacy Policy

Updated Data: July 28, 2023

Effective Date: July 28, 2023

Scinpower attaches great importance to the protection of user personal information. We have updated the User Privacy Policy, streamlined the overall content, and calibrated and optimized the corresponding content according to the actual situation, making it easier for users to have a clearer and more transparent understanding of how we handle and protect your personal information. This revision will not affect our ability to process and protect your existing personal information.

Introduction

Scinpower values and is committed to protecting user personal information and privacy security. This privacy policy aims to explain to you how we collect, use, store, share, and protect your personal information, as well as how you exercise your rights.

We provide products/services to you through the official website of Scinpower, user apps, and other clients or scenarios that we may currently or in the future, and we may process personal information related to you accordingly. This privacy policy is closely related to your use of our various products/services. The collection and processing of personal information may vary depending on the specific product/service scenario. Please refer to the specific scenario in which you use our products/services. We hope that you carefully read and confirm that you have fully understood the content stated in this privacy policy before using our products/services, Allow you to make the appropriate choices according to the guidelines of this privacy policy.

We will follow this privacy policy to collect and use your information when you use the corresponding product/service, but we will not use mandatory bundling to collect personal information solely because you agree to this privacy policy. The specific information will be based on the actual situation of the product/service you use. If a product/service has a separate privacy policy, that separate privacy policy will be applied first. We strive to express ourselves in concise and easy to understand language. Please read carefully.

If you have any questions, opinions or suggestions regarding this privacy policy, you can contact us through the contact information provided in the "Contact Us" section of this privacy policy.

This privacy policy will help you understand the following:

1、Collection and use of personal data

2、Disclosure and sharing of personal data

3、Storage and Protection of Personal data

4、The use of cookies and similar technologies

5、Your rights to personal data

6、Privacy Policy Update

7、Contact Us

1、Collection and use of personal data

We will adhere to the principles of legality, legitimacy, and necessity, and collect and use your personal information that you have voluntarily provided or generated from the use of products/services, as well as authorized by you to obtain from third parties, based on the following purposes stated in this privacy policy, to meet your enjoyment of our products/services, communicate with you, improve or optimize our products/services.

With the development of our business, the products/services we provide may be adjusted and changed. If we want to use your personal information for other purposes not specified in this privacy policy, or collect information based on specific purposes for other purposes, unless there is other legitimate basis or reason for processing your personal information, we will inform you in a reasonable manner and obtain your consent again before use.

The following are the various scenarios used by the APP and the corresponding information collected:

1. Account registration and login

When you register or log in to an app account, we will collect your phone number to verify your identity and use it to create your app account. You can voluntarily choose to provide us with your profile, nickname, introduction, and gender during the use of your account. If you do not provide this information, it will not affect your normal enjoyment of the basic functions of the app. If you do not want to register, you can choose browsing mode to view some content. In browsing mode, you do not need to provide the above personal information.

You can also log in using third-party accounts (Google, Facebook), and we will obtain the third-party account information (your profile, nickname, gender, phone number) provided by your authorized third party for quick login. We will also create an APP account for you and bind it to a third-party account, and use your personal information in accordance with the agreement with the third party and relevant regulations.

2. Ordering or renting vehicles and batteries

When you order a vehicle or battery, we will collect the buyer's account nickname, phone number, model and vehicle configuration information, price, and payment information.

After placing an order, you can choose payment services provided by third-party payment institutions. The third-party payment agency's payment software tool development kit embedded in the user app will collect the information required to complete the payment. At the same time, we will share your order number and transaction amount information with these payment institutions to enable them to confirm your payment instructions and complete the payment.

3. Vehicle Usage and Remote Vehicle Management

During your use of the vehicle, in order to achieve your purpose of using the relevant services on the vehicle, we will collect and use your vehicle information, onboard SIM card related information, and vehicle positioning information. This information will also be used to ensure the safe and continuous operation of the vehicle, identify and solve potential problems, investigate accidents, and fulfill legal obligations.

If you bind your vehicle with your app account, you can remotely manage your vehicle on your personal mobile phone through the app (including viewing, setting vehicle information and functions, and remotely controlling vehicle related status). At the same time, you can provide the vehicle nickname. Failure to provide the above information will not affect your use of vehicle related functions.

When using remote vehicle management, we need to record your vehicle status information, including vehicle lock/unlock status, interior battery level, vehicle online status, and historical vehicle driving record data, which will be synchronized and displayed in the app.

4. Other Service

When you use the service through the app, we will collect personal information necessary to complete the relevant service. If you do not provide specific information, you will not be able to use the corresponding functions, but it does not affect your use of other services provided by the app.

• Vehicle charging and swapping service: You can plan your vehicle's charging and swapping through the app. We will collect your location information, vehicle model, and battery information, and recommend nearby and along the way charging and swapping stations for you; When you apply for charging or swapping through the app, we will collect your nickname, phone number, vehicle number, vehicle model, battery information, phone location, vehicle location, and charging or swapping device information; When you charge or replace your vehicle, we will record the time, duration, battery level, and consumption amount of each charge or replacement.
• Quick navigation: When you use the quick navigation function, we will collect your location information and destination information, and share them with third-party maps for navigation route planning

5. Community

In order to facilitate your sharing of user experience, the app provides a user community communication function. When you use these services, we will record your nickname, followers, fan status, content you have posted and collected, comments, and likes. When you post updates, articles, and comments, we will collect the content you post (including text, images).

Please note that the information you publicly disclose may involve personal information or even sensitive personal information of yourself or others. Please be more cautious when considering whether to share or even publicly share relevant information when using our services. When the information you provide or publish to us involves personal information from others, you need to obtain their consent before publishing it.

6. Business operation and analysis improvement

With regard to the information we have collected (car and electricity rental and purchase information, vehicle information, equipment information, log information, order information, feedback information that you use our products/services), we may conduct research, processing, training, statistics, analysis after Data anonymization or de identification processing through technical means, to form information and reports that do not contain your personal identity, which can be used for normal business operations such as enterprise audit, Or to improve and optimize our products/services, conduct new product research and development, or provide business decision-making references. For research and development, user group analysis, and product/service improvement purposes, we may provide or disclose statistical information and reports that do not include your personally identifiable information to the public.

2、Disclosure and sharing of personal data

(1) External provision

We will treat your personal information with a high degree of diligence and obligation. We will not provide your personal information to any company, organization, or individual other than Scinpower unless we obtain your authorized consent or comply with other legal foundations of relevant laws and regulations.

Some of the products/services we provide require third-party participation to complete, so we may provide some of your personal information to our affiliated companies, third-party service providers or partners to ensure and optimize the products/services we provide to you. We will strictly restrict and manage the external provision of personal information in accordance with laws and regulations. For the scenario of entrusting the processing of your personal information, we will sign relevant processing agreements with the trustee in accordance with legal provisions, requiring them to process your personal information in accordance with our requirements and this privacy policy, and supervise their personal information processing activities. For the scenario of sharing your personal information externally, we will share your personal information externally based on the principles of legality, legitimacy, and necessity, based on the situations listed below in this privacy policy.

• Obtain your explicit consent or authorization in advance.

• Implement product/service functions. To achieve product capabilities or provide services to you, we will provide your personal information to the following third parties.

  • Our affiliated companies: We will share your information between affiliated companies that adhere to unified management, control, or have significant interests, and are bound by the purposes stated in this privacy policy. If our affiliated company changes the purpose of personal information processing, we will seek your authorization and consent again.
  • Third party service providers or partners of Scinpower, such as those who implement App and vehicle functions. We will sign corresponding personal information protection agreements or terms with third parties with whom we share personal information, limited to the scope required for the purpose of cooperation, requiring them to process and protect your personal information in accordance with the agreement reached between the two parties and this privacy policy. We will also require them to not use this information for any other purpose through the agreement, And require them to take sufficient security measures to handle the information we share.
• Provided in accordance with applicable laws and regulations, administrative or judicial requirements. For example: ① Provide your information in accordance with laws and regulations, legal procedures, or requests from competent administrative and judicial authorities; ② According to legal and regulatory requirements, we will conduct necessary vehicle data monitoring
• To handle disputes or controversies between you and others according to your needs.
• Rights protection.Within the scope required or allowed by laws and regulations, it is necessary to provide services to safeguard the interests, property, or safety of us, our affiliates or partners, you or other users, and the public from harm.

(2) Public Disclosure

We will comply with relevant laws and regulations and keep your personal information confidential. We will not actively disclose personal information that you have not disclosed on your own, unless we comply with laws and regulations or obtain your separate consent.

3、Storage and Protection of Personal Data

(1) Data Storage Description

We store your personal information collected and generated during domestic operations in Southeast Asia data centers in accordance with laws and regulations. We will not transmit your personal information to other regions. If we transmit it overseas, we will strictly comply with relevant laws, regulations, and policies or separately seek your authorization and consent.

We will only retain your personal information for the period necessary to achieve the purposes stated in this privacy policy, unless otherwise provided by laws and regulations or authorized by the personal information subject. The storage period of your personal information may vary depending on the products/services you use. We determine the storage period of personal information mainly based on the following standards:

• Complete the product and service objectives related to you, maintain corresponding product and business records, and respond to potential inquiries or complaints from you;
• Ensure the safety and quality of our services provided to you;
• Do you agree to a longer retention period;
• According to the relevant requirements of the statute of limitations for litigation;
• Are there any other special agreements or legal regulations regarding the storage period.

After the storage period expires, we will delete or Data anonymization your personal information.

(2) Data Protection Measures

We attach great importance to the security of your personal information. We have taken reasonable and feasible security measures in line with De facto standard to protect your information from unauthorized access, public disclosure, use, modification, damage or loss. For example, we will use encryption technology to improve the security of personal information, and exchange data between your browser and server is protected by SSL protocol encryption. We provide HTTPS protocol secure browsing method; We will use trusted protection mechanisms to prevent malicious attacks on personal information; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information. We will hold training courses on information security and privacy protection to enhance employees' awareness of the importance of protecting personal information.

(3) Security Incident Response

After an unfortunate personal information security incident occurs, we will immediately establish a special emergency team, initiate emergency plans, prevent the expansion of the security incident, and promptly inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with it, suggestions for you to independently prevent and reduce risks, and remedial measures for you in accordance with laws and regulations. We will promptly inform you of the relevant situation of the event through email, letter, phone call, push notifications, and other means. If it is difficult to inform you one by one, we will take reasonable and effective measures to publish an announcement. At the same time, we will also proactively report the handling of personal information security incidents in accordance with regulatory requirements.

(4) Hot Tip

The internet is not an absolutely secure environment. We strongly recommend that you use complex passwords in a secure manner to assist us in ensuring the security of your account. If you find that your personal information has been leaked, especially your account or password, please contact us immediately according to the contact information provided in this privacy policy, so that we can take corresponding measures.

We also ask you to understand that due to technological limitations and various possible malicious means, even if every effort is made to strengthen security measures in the internet environment, it is impossible to always ensure 100% security of information

4、The use of cookies and similar technologies

Cookies and similar device information identification technology are commonly used in the internet. When you use our products/services, we may use relevant technology to send one or more cookies or anonymous identifiers ("cookies") to your device to collect, identify, and store information about your access and use of our products/services. We use cookies mainly to ensure the safety and efficient operation of products and services, help you gain a more relaxed access experience, improve product services, and simplify the steps and processes of filling out forms. We will not use cookies for any purpose other than those stated in this privacy policy.

You can manage or delete cookies according to your preferences. Most browsers automatically accept cookies, but you can usually modify the browser's settings to reject cookies according to your own needs. In addition, you can also clear all cookies saved in the software, but you may not be able to use cookie dependent features or services as a result.

5、Your rights to personal data

(1) Review, copy, correct, supplement, and delete your personal data

• Access: If you want to access your personal information, you can use the contact information in the "Contact Us" section of this privacy policy or access it through the following methods after logging into the app account:

  • Access account personal information in 'My>Personal Information', including nickname, phone number, introduction, gender, and other information; Account binding information; Payment management information (including whether to activate automatic payment and other functions)
  • Access car rental purchase orders, charging and replacement orders, and package orders in "My → My Orders", including order type, order status, order time, transaction and consumption records (transaction amount, order number);
  • Access your historical charging and swapping records in "My → Battery Swap Record", including charging and swapping time, status, site, battery information, etc
  • Access your wallet balance and wallet income and expenditure record information in 'My Wallet'
  • Access your published information, favorite information, followers, fans, and other information in 'My'.
• Copy: If you want to copy your personal information that we have collected, you can request a copy from us through the contact information in the "Contact Us" section of this privacy policy. On the premise of complying with relevant laws and regulations and being technically feasible, we will provide you with corresponding copies of personal information after conducting necessary identity verification according to your requirements. If you request to transfer your personal information to the designated personal information processor, which complies with relevant national regulations and is technically feasible, we will provide a means of transfer.

• Correction or supplementation: When you discover that the personal information we process about you is incorrect or incomplete, and your identity is verified, and the correction or supplementation does not affect the objectivity and accuracy of the information, you have the right to make corrections or supplements to the incorrect or incomplete information. You can request correction or supplementation from us through the contact information in the "Contact Us" section of this privacy policy, or for personal information collected through the app, you can correct or supplement your relevant personal information by logging in to the app account through the following functions:

  • Correct or supplement personal information: Correct or supplement your profile, nickname, profile, gender, and other information in "My Settings>Personal Information".
  • Correct or supplement account binding: Correct or supplement whether you need third-party account binding in "My Settings Account Management".
  • Correct or supplement the service security password: Correct or supplement your account login password in "My Settings Account Management".
  • Correcting or supplementing vehicle information: Correct or supplement your vehicle nickname in 'Car>Vehicle Information'

• Deletion: Under the following circumstances, you can request us to delete your personal information through the contact information in the "Contact Us" section of this privacy policy, unless Data anonymization processing of personal information has been carried out or otherwise specified by laws and regulations. When deleting, you need to conduct identity verification and please specify the specific type of personal information to be deleted, We will decide whether to respond to your request based on legal, regulatory, and regulatory requirements:

  • If the purpose of processing your personal information has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;
  • If we stop providing related products or services, or if the storage period of personal information has expired (such as you no longer use our products or services, or if you have cancelled your account);
  • If you withdraw your consent;
  • If our handling of personal information violates laws, administrative regulations, or agreements with you;
  • Other situations stipulated by laws and administrative regulations.

When you delete or request the deletion of personal information from our services, due to the minimum storage period required by laws and regulations and security technology limitations, we may not immediately delete the corresponding information in the backup system. We will only store it and will not use it for other purposes until the legal storage period is reached for deletion. At the same time, we will not carry out any processing other than storage and taking necessary security measures.

(2) Manage your authorization scope

Each product/service function requires some basic personal information to be completed. For personal information collected and used separately with your authorized consent, you can give or withdraw your authorized consent at any time. You can contact us through the contact information in the "Contact Us" section of this privacy policy to withdraw, or view or modify the authorization scope of your device permissions in the app through the APP permission settings on your phone.

Please understand that due to the need for necessary personal information for each function and service to be completed, when you withdraw your consent or authorization, we will not be able to continue providing you with the corresponding product/service functions for withdrawing your consent or changing the scope of authorization, and will no longer process your corresponding personal information. But your decision to withdraw your consent or authorization will not affect any personal information processing previously conducted based on your consent or authorization.

(3) Cancel your APP account

You can cancel your previously registered APP account through the contact information in the "Contact Us" section of this privacy policy. We will decide whether to respond to your request in accordance with laws, regulations, and regulatory requirements. After you cancel your account, we will stop providing you with our products/services. Unless otherwise provided by law, account cancellation may result in the removal of all your user data and account information, which is irreparable.

After you cancel your account, we will delete your personal information or conduct Data anonymization according to the requirements of applicable laws and your specific request.

(4) Respond to your request

We do not charge any fees for your reasonable requests in principle, but for requests that are repeated multiple times and exceed reasonable limits, we will charge a certain cost according to the situation. We may refuse requests that are unfounded, require excessive technical means (such as developing new systems or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes).

6、Privacy Policy Update

To provide you with better services, as our business develops, this privacy policy will also be updated in a timely manner.

Without your explicit consent, we will not derogate from your rights under this privacy policy. We will issue an updated version and remind you of the relevant content updates through announcements or other appropriate means before it takes effect. Please also log in to the official website and app of Scinpower in a timely manner to learn about the latest privacy policy. If there are significant changes to this privacy policy, we will also provide more obvious notifications, such as using pop-up windows, text messages, or sending emails directly to you when you log in to the app. Major changes to this privacy policy include but are not limited to:

• Our service model has undergone significant changes, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
• We have undergone significant changes in ownership structure, organizational structure, and other aspects, such as changes in ownership caused by business adjustments, bankruptcy mergers and acquisitions, etc;
• Changes in the main objects of personal information sharing, transfer, or public disclosure;
• Your right to participate in personal information processing and the way you exercise it have undergone significant changes;
• Our responsible department, contact information, and complaint channels for handling personal information security have changed;
• When the personal information security impact assessment report indicates a high risk.

7、Contact Us

We have established a dedicated personal information and data security management team with dedicated personnel in charge. If you have any questions about this privacy policy or have any complaints or opinions regarding the processing of your personal information, please contact us through the following channels and we will complete the processing response as soon as possible.

Personal Information Protection Manager Email: zzp@hzzxxd.com